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General terms & conditions

General terms
By placing an order you indicate to accept our Terms and Conditions. Creamlab reserves the right to change its General Terms temporarily. 

Cancellation of your order
Every order can be canceled, without payment of a fine and without giving any reasons, if not yet shipped within 24 hours after the order is placed. We ask you to make a ticket in your account. Your cancellation will be confirmed by e-mail. Once your request for cancellation has been confirmed by us, you may consider it as received. 

If you have already paid the order you are cancelling , Creamlab reimburses the amount paid at the latest within fourteen (14) days. If the order is canceled later an amount of € 2.50 will be charged. 

Delivery will take place as long as supplies last. Creamlab aims at sending orders within 48 hours after receipt of the payment sent, however Creamlab can not be commited. We send by TNT Post. 

The deadline is 30 days after placement of orders, excluding orders which the customer has indicated they want to receive later. If it is not possible to supply the customer within 30 days the customer will be informed in time and he has the right to cancel the order free of charge. 

The articles have to be paid in euros, including VAT. Shipping costs (unless mentioned otherwise) are not included in these prices. Before contracting the agreement, the total price including shipping will be reported by our website.

For the packaging and shipping a contribution is included. All prices are subject to the site of printing and printing errors. We cannot accept any responsability for the effects of printing and printing errors. All our supplies are sent by TNT Post & DHL. Prices are variable due to the area you live.

Payment of your order can be done by one of the following ways: iDEAL You can do the payment at your own home and you will be automatically relayed to your own Internet page of your own bank. Than you can transfer directly the amount of the order. This method can only be used when you have a Dutch bankaccount;PayPal After your order you will be automatically relayed to the PayPal page where you can transfer the amount. You can also pay with your credit card. Because of the high costs of PayPal, we are forced to recharge costs of 3.5% of the total amount. Payment in advance on bank account If you choose for payment in advance you will get an e-mail with the correct data of the bank. Remember to note the order number for payment. When we have received the payment, we will send the order and confirm by an e-mail that the order is sent.

Term of approval 
Unless indicated otherwise, after receiving the order during a period of 7 days you have the right to cancel the purchase by sending an email without giving any reasons and to return the order within the same deadline. Any payments (excluding administration and postage) will be returned within 14 days. There is no right to reimbursement if the product is used and / or damaged or if the order has been opened and / or not returned in the original packaging. After the expiration of the term of approval of 7 days the purchase real. 

Ownership transfer
The ownership of products transfers only if the customer has paid in full. 

Responsability whilst shipping
We are not responsable for loss or damage of goods during shipment. You can insure against this risk by paying a surcharge. In that case, please notify it with your order. If an unexpected problem will arise, we will be please to hearing of it so we can lodge a complaint with TNT Post or the parcel service. 

When you order an item at Creamlab, your information will be included in the customer database of Creamlab. Creamlab adheres to the Law Personal Register and will not share your information with third parties. See our Privacy Policy. Creamlab respects the privacy of users of the Internet site and will ensure the confidentiality of your personal data. Creamlab uses a mailing list, each mailing contains instructions to protect yourself from this list. When you order an item at Creamlab, you are automatically signed up for this mailing list. 

Creamlab ensures that its products meet the requirements of usability, reliability and longevity as reasonably designed by parties to the sale and is thus responsible for the guarantee of the product delivered to you. 

Creamlab reserves the right to refuse orders without giving any reasons or not to accept contracts.

Images and specifications
All graphics, photographs, drawings, information on weights, dimensions, colors, images of labels etc. at the site of Creamlab apply only approximately, are indicative and may not lead to damages or dissolution of the contract. It is not allowed to copy images and / or text from the site of Creamlab without our consent. 

Returns and exchange of articles
We want to inform you as good as possible through our website about the items. If any item should not come up to your expectations, it can be changed or returned. Please fill in a ticket (using your account) indicating the number of your order and the products you want to change / return. 

Returns and / or changes (further: the returns) are subject to certain conditions. The items should be reported by our return ticket system in your account within 7 days after receipt at the delivery address. The items should still be in the original state of shipping, with the attached labels and in original packaging when they are to be returned. Items you have purchased on sale with a discount of 40% or more may only be canceled under "Term of approval" and can NOT be exchanged. 

The items, which have been reported for return, should immediately, but no later than within 7 days after receipt of the order on the delivery address be returned to us. Creamlab only accept returns which have been reported als described above and for which the instructions have been followed. Returns that have not been reported, or not within the prescribed period are not accepted. 

After reporting and after receipt of the item(s) your return will be confirmed by email. In case of payment in advance the amount will be credited through a voucher. This voucher is always valid and can be used at a following order. 

If you are not satisfied with a product that you have purchased at Creamlab, please contact us by making a ticket in your account or by email: [email protected] The costs for returning an article with a complaint will be first on behalf of the customer . These costs will be credited if the complaint is well founded. 

Force majeure
Creamlab has the right, in case of force majeure, to suspend or to resolve a customer's order or contract without judicial intervention, notifying the client by letter. Creamlab does not accept any responsability for any damages, unless it appears unacceptable under the circumstances to standards of reasonableness and fairness. 

Applicable law and jurisdiction
To all the rights, obligations, offers, contracts and agreements to which these Conditions apply, as well as these conditions, only Dutch law can be applied. 

Any questions, complaints and comments
If, after reading these Conditions, you may have any complaints, questions or comments about these terms, please do not hesitate in writing, by telephone or by e-mail to contact us.

Creamlab | Limited edition creations for your daily bullshit...

Adres Creamlab Collegiantenstraat 107 2231HG Rijnsburg
Contact +31(0)6 418 333 68 [email protected] We aim to answer within 24 hours
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